Specialist for voucher, ticket & loyalty solutions

• Gift voucher & product shop
  Turn your services into attractive gifts with a customised voucher system and high-quality gift cards. An online shop system enables you to sell your products professionally online.
• Loyalty
  Guest loyalty rethought. Loyalty club with gamification, incentives and rewards.
• Marketing Automation
  Make optimum use of your valuable guest data and activate your guests at the right time.
• Seamless integration
  We guarantee simple and smooth integration of our products into your existing IT infrastructure and partner solutions like CRQLAR hotel software.
  

360° hotel software for CRM, spa and restaurant

With our CRM, BI, restaurant and service modules, we place the guest at the center of the entire cycle - from before the stay, through the stay, to the follow-up of the stay.

• Crqlar CRM
  All guest data in one place, segment your guests into target groups, increase sales through more targeted marketing.
  
• Crqlar App
  Transform the guest experience with digital check-in and access to booking systems for all services, the spa and restaurants.
• Crqlar Restaurant
  Enhance the dining experience of your hotel for your guests with our à la carte and half-board solutions.
• Crqlar Spa
  Effortlessly manage your wellness staff, facilities and bookings. With an overview of your entire spa, booking for guests will be an enjoyable process. Also, this is your all-in-one solution for managing a wide range of guest services at your hotel.

Seamless e-commerce along the customer journey

Redemption of vouchers & loyalty points in third-party systems: Walk-in guests can also redeem vouchers in the CRQLAR checkout.

Single sign-on enables users to log in to the CRQLAR app and the incert shop as well. Customer contact data can thus be pre-filled in the online shop from the CRM account directly.

Clustering and segmentation: Possibility of clustering of shop buyers, as well as grouping according to shop turnover and shop items purchased.

Use of the incert loyalty system for CRQLAR via APIs: Connection of CRQLAR profiles with incert profiles for deeper services.

Marketing automation based on behavioural data from online transactions and onsite bookings delivers relevant information automatically.

Harness the power of CRQLAR CRM, where centralised guest profiles merge with data from incert voucher sales and loyalty promotions to deliver personalised guest experiences.

Spa & culinary experiences

Optimize your resources & increase occupancy

Optimise your capacity utilisation. Use real-time availability to upsell and reward your guests.

Manage your spa & restaurant resources with Crqlar and make them bookable on site with incert e-commerce & partner systems.